I am an experienced design change agent who speaks the language of creatives, software engineers, project managers, legal professionals, customer support agents, and business executives. Communication with all of these diverse groups supports the process of bringing intuitive, customer-focused solutions to life.  
 

I have twenty years of experience creating websites, digital products, blog and customer communications, and original applications for start-ups and Fortune 500 companies. My experience spans the full gamut of UX including marketing, analytics, customer support, and content. I am a creator, strategist, designer, analyst, and deep researcher. I excel at new product creation and expanding the reach and depth of existing products via new features and leveraging both vertical and horizontal opportunities.

My solutions often reveal huge opportunities that have not been previously identified, which gain rapid traction in the market.

Creating in depth human connections, known as 'guanxi' in the Chinese language, is always at the core of positive interactions between people. When guanxi is applied to the design process, the end result always exceeds expectations, producing positive outcomes that support long term prosperity for any company through meeting the needs of the market, and your customers/clients. 

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